Refund policy

At Used Camera Club, we want you to be completely satisfied with your purchase. All products purchased through our website are covered by our 14-Day Satisfaction Guarantee.

If you are not satisfied with your purchase, you may return it for a refund or exchange within 14 days of delivery, subject to the terms below.

Return Authorization (RMA)

Before returning any item, you must contact our Customer Support team to obtain a Return Merchandise Authorization (RMA) and return instructions.

Your RMA is valid for 14 days from the date it is issued. Returns sent without an RMA may be delayed or refused.

To request an RMA, please contact us at support@avcstore.com or submit a request through our Contact Us page.

Return Eligibility

To qualify for a refund or exchange:

  • Items must be returned within 14 days of delivery.

  • Used equipment (Like New, Excellent, Good, Fair, or For Parts) must be returned in the same condition in which it was originally shipped.

  • All original accessories, packaging, manuals, and included items must be returned.

Items that qualified for free shipping will have our standard outbound shipping charge of $9.95 deducted from the refund.

Returns that are incomplete, missing accessories, or not returned in their original condition may be subject to a minimum 15% restocking fee.

Non-Returnable Items

The following items are not eligible for return:

  • As-Is items

  • Drones and gimbals

  • Film and other photo-sensitive products

Additionally, returns cannot be accepted if the equipment has been tampered with, modified, or repaired by the purchaser or any third party.

Defective or Incorrect Items

If you receive a defective item or we shipped the wrong item (including an inaccurate description or title), please contact us immediately before returning it.

Approved defective or mis-shipped returns will receive a prepaid ground shipping label and will not incur a return processing fee.

If inspection determines the item is functioning properly and matches its description, the cost of the prepaid return label and any originally waived outbound shipping charge ($9.95) may be deducted from your refund.

Shipping Costs

Unless a return has been approved as defective or incorrectly shipped:

  • Return shipping costs are the customer's responsibility.

  • Shipping charges are non-refundable.

  • International duties, taxes, brokerage fees, and import/export charges are non-refundable.

  • Refused deliveries may have return shipping charges deducted from the refund.

We strongly recommend using an insured, trackable shipping service. Used Camera Club is not responsible for returns lost or damaged during transit.

C.O.D. shipments will not be accepted.

Excessive Returns

Customers with four (4) or more orders and a 60% or greater return rate of non-defective merchandise within a 24-month period may be subject to a 15% restocking fee and/or additional restrictions on future returns.

Packing Instructions

Proper packaging helps prevent damage during shipping.

  • Whenever possible, use the original manufacturer's packaging.

  • If unavailable, individually wrap each item in bubble wrap or similar protective material. Newspaper may be used if necessary.

  • Do not allow packing tape to contact the equipment directly.

  • Select a box large enough to provide adequate cushioning.

  • Fill empty space with packing material to prevent movement during transit.

  • Remove old shipping labels if reusing a box.

Before shipping:

  • Include a copy of your invoice and write the reason for the return on the back.

  • If returning only part of an order, clearly mark the items being returned.

  • If shipping multiple boxes, label each (for example, "1 of 3," "2 of 3," etc.).

  • Keep a record of all serial numbers for your records.

Please note that if an item is damaged during return shipping due to insufficient packaging, Used Camera Club reserves the right to reduce the refund by the cost of repair or the item's loss in value.

Return Shipping Address

Used Camera Club
c/o AVC Photo Video Store
7500 NW 25th Street, Unit #1
Miami, FL 33122

Need Assistance?

For return requests or questions, please contact:

Email: support@avcstore.com

Store Hours

Monday – Saturday: 10:00 AM – 6:00 PM
Sunday: 12:00 PM – 4:00 PM

If you contact us outside of business hours, please leave a message and a member of our team will respond as soon as possible.

Visit our Guidelines for In-Store Order Pickup