Sell FAQs
What’s included in my quote
Your quoted price includes all the original manufacturer accessories that came in the box at the time of original purchase. This may include the following items:
For Cameras and Camera Bodies:
- Power accessories (battery, charger, a/c adapter)
- Cables (USB, HDMI, Firewire, etc.)
- Body cap
- Eyepiece cup, accessory shoe cover, hand/shoulder strap
For Lenses:
- Front and rear caps
- Lens Hood
- Case
- Tripod mount
If you don’t have all the original accessories or are using third-party alternatives, please include whatever is available. Missing accessories may affect your quote.
Payment options
When you sell:
All payments are made by check. Checks are made within 2-3 business days of receiving your final quote.
When you trade:
You get an instore voucher to be used at the time of the trade. All trade-ins must be toward any item or service of equal or greater value. We do not give credit for any remaining balance on a trade-in voucher.
How to Sell
We recommend you start your process by using our online form to receive an estimate and get an appointment to for a final in-person evaluation. Quoted values remain valid for 7 days and are subject to change when evaluated in-person. All quotes are based on the condition grade and description you provide. The final offer price will be determined after our technicians receive and inspect your equipment.
Processing Time
Once we receive your item(s), please allow 3-5 business days (Monday through Friday) for us to process and evaluate them. During peak periods, processing times may be slightly longer. You’ll receive email updates at key stages: when your gear arrives, when our inspection begins, and when your offer is ready to review. Although we handle all customers on a first come first serve basis, trade-ins will be prioritized due to the nature of the transaction.
Quote Status
You can get an immediate update on the status of your quote anytime here:
You can also contact us by phone at (305) 707-0902, or by email at selltrade@avcstore.com. When inquiring about your quote, please include your first and last name and quote number (if available). Due to the volume of emails received, please allow 24 hours (Monday through Friday) for a response.
Equipment Dropoff
Our retail location offers in-person drop-off and pick-up Monday through Saturday, from 10:00 AM to 6:00 PM.
AVC photo video store / Used Camera Club
7500 N.W. 25TH Street, Unit #1
Miami, FL 33122
Does Used Camera Club Sell New Equipment?
No, but our parent company AVC photo video store does! Used Camera Club is conveniently located inside AVC photo video store’s retail location here in
Miami. All trade-in credits can be applied toward any product or service available at both Used Camera Club and AVC photo video store.
Shop FAQs
Does Used Camera Club warranty pre-owned products?
All products purchased on our website offer a 7-day satisfaction guarantee. A minimum of a 15% restocking fee may be applied to any returned items that are missing any accessories or are not in the exact condition as when they were purchased.
Any items purchased at our retail location in person are considered final sale. Exceptions can be made on a case-by-case basis.
We offer a variety of warranty plans for our used items at an additional cost available. Cost varies on the value of the item and the duration of the plan. All plans are available on our website for purchase. You can simply add the warranty as an item before checking out.
What payment options do you accept?
Credit Cards: We accept Visa, MasterCard, American Express, and Discover credit cards.
PayPal: We will only ship to a PayPal confirmed address and the shipping address on our website must match the PayPal confirmed address.
Venmo: We will only ship to a PayPal confirmed address and the shipping address on our website must match the PayPal confirmed address.
Apple Pay, G Pay are also available at checkout.
Return Policy
How do I return a product?
Please visit our Contact Us page and fill out our contact form to request an
RMA. Please remember to place a copy of the RMA you receive during this
process in the box with your item(s) you are returning.
To return item(s) for a refund, please do the following:
• Enclose the original or a copy of the sales invoice with a detailed note
describing the reason for return along with the item(s) being returned.
Your return may be delayed without complete information.
• Carefully package the merchandise. Used Camera Club will not be
responsible for improperly packaged returns and the resulting
damage.
• Please ship to the following address:
AVC photo video store / Used Camera Club
7500 N.W. 25TH Street, Unit #1
Miami, FL 33122
Returned items must be shipped prepaid to AVC photo video store.
We recommend dropping your equipment off directly in person at an
authorized FedEx, UPS, or USPS location with insurance and tracking
information. We are not responsible for lost or damaged items during
return shipment.
Returned items that are not in the same condition as sold may incur a
15% restocking fee.
Do I need a return authorization?
Yes, a return authorization is required before returning any product.
Please visit our Contact Us page and fill out our contact form to
request an RMA BEFORE returning any item you purchased from Used
Camera Club so we may handle your return in the fastest, most
efficient possible manner.
How should I pack and ship my return?
If possible, pack the equipment in the original packaging. If the
original packaging is not available, then wrap each individual item in
bubble wrap. Newspaper may be used if bubble wrap is not available.
Be sure to wrap each item completely and secure with tape. The tape
should never come in contact with the surface of the equipment as it
may damage the finish.
Choose an appropriate size box for the items to be shipped. Too small
may not allow room for ample padding. Too large may allow for items
to bounce around. If you are reusing a box, remove any old labels to
prevent shipping mix-ups.
Pad the box with a material such as bubble wrap or crumbled or
shredded paper while keeping the equipment in the center of the box.
The equipment should not come in contact with the box. Make sure
enough packing material has been used allowing for no give at the
top.
• Keep a list of the items shipped and their serial numbers.
• Enclose a copy of the invoice with the reason for your return on
the back of the invoice.
• If you are not returning the complete order, please circle the
items on the invoice being returned.
• Label multiple boxes - 1 of 3, 2 of 3, 3 of 3 etc. on the outside of
each box.
We recommend dropping your equipment off directly in person at an
authorized FedEx, UPS, or USPS location with insurance and tracking
information.
Mail your package(s) to:
AVC photo video store / Used Camera Club
7500 N.W. 25TH Street, Unit #1
Miami, FL 33122
Please note that if an item is damaged in transit due to insufficient
packaging, Used Camera Club may reduce your refund based on the
depreciation of the item or repair costs.