Return Policy

All products purchased on our website offer a 7-day satisfaction guarantee. 

If you are unsatisfied with your purchase, you can return your item for a refund or exchange within 7 days of delivery.

Please contact Customer Service BEFORE returning an item to obtain the Return Merchandise Authorization (RMA) and return instructions. This RMA is valid for seven (7) days. Sending merchandise in without an RMA may delay your return. Please visit our Contact Us page and fill out our contact form to request an RMA.A restocking fee may be applied to any returned items that are missing any accessories or are not in the exact condition as when they were purchased. 

Returns and exchanges are subject to the following conditions:

Merchandise may be returned or exchanged for a refund within 7 days of delivery. Items that qualified for free shipping will have our standard shipping rate of $9.95 deducted from the refund or credit. 

USED (Like New, Excellent, Good, Fair, For Parts) items must be returned in the same condition as originally shipped. Items that do not meet these conditions may be subject to a minimum 15% restocking fee.

The following products cannot be returned:

As-Is items

Drones

Film and other photo-sensitized products

Returns cannot be accepted if the gear has been tampered with by the purchaser or any third party. 

Refused orders may have return shipping fees deducted from your refund.

The return shipping cost is the responsibility of the customer and is non-refundable. Import/export taxes and fees associated with international orders are also the responsibility of the customer and are non-refundable.

Defective or mis-shipped (incorrect item sold, inaccurate item description, or incorrect title) returns will receive a pre-paid ground shipping label to return the item to Used Camera Club and will not incur the return processing fee. However, if it is determined that the item is in working order upon inspection, the pre-paid shipping cost and free outbound shipping cost, if applicable on original order, of $9.95 will be deducted from the credited amount. Please contact us immediately, as return shipping charges will only be covered if we have been notified prior to the return.

Customers with a high return/exchange rate of working merchandise (4 or more orders with a 60% return rate within 24 month period) will be subject to a 15% restocking fee and/or other further action.

We recommend that you use your own trackable and insured shipping method. Returns and exchanges must be returned pre-paid; we cannot accept C.O.D. deliveries. Used Camera Club is not responsible for lost returns.

How do I return a product?

Please visit our Contact Us page and fill out our contact form to request an RMA. Please remember to place a copy of the RMA you receive during this process in the box with your item(s) you are returning.

To return item(s) for a refund, please do the following:

  • Enclose the original or a copy of the sales invoice with a detailed note describing the reason for return along with the item(s) being returned. Your return may be delayed without complete information.

  • Carefully package the merchandise. Used Camera Club will not be responsible for improperly packaged returns and the resulting damage.

  • Please ship to the following address:

AVC photo video store / Used Camera Club
7500 N.W. 25TH Street, Unit #1
Miami, FL 33122

Returned items must be shipped prepaid to AVC photo video store. We recommend dropping your equipment off directly in person at an authorized FedEx, UPS, or USPS location with insurance and tracking information. We are not responsible for lost or damaged items during return shipment.

Returned items that are not in the same condition as sold may incur a 15% restocking fee.

Do I need a return authorization?

Yes, a return authorization is required before returning any product.

Please visit our Contact Us page and fill out our contact form to request an RMA BEFORE returning any item you purchased from Used Camera Club so we may handle your return in the fastest, most efficient possible manner.

How should I pack and ship my return?

If possible, pack the equipment in the original packaging. If the original packaging is not available, then wrap each individual item in bubble wrap. Newspaper may be used if bubble wrap is not available. Be sure to wrap each item completely and secure with tape. The tape should never come in contact with the surface of the equipment as it may damage the finish.

Choose an appropriate size box for the items to be shipped. Too small may not allow room for ample padding. Too large may allow for items to bounce around. If you are reusing a box, remove any old labels to prevent shipping mix-ups.

Pad the box with a material such as bubble wrap or crumbled or shredded paper while keeping the equipment in the center of the box. The equipment should not come in contact with the box. Make sure enough packing material has been used allowing for no give at the top.

  • Keep a list of the items shipped and their serial numbers.

  • Enclose a copy of the invoice with the reason for your return on the back of the invoice.

  • If you are not returning the complete order, please circle the items on the invoice being returned.

  • Label multiple boxes - 1 of 3, 2 of 3, 3 of 3 etc. on the outside of each box.

We recommend dropping your equipment off directly in person at an authorized FedEx, UPS, or USPS location with insurance and tracking information.

Mail your package(s) to:

AVC photo video store / Used Camera Club
7500 N.W. 25TH Street, Unit #1
Miami, FL 33122

Please note that if an item is damaged in transit due to insufficient packaging, Used Camera Club may reduce your refund based on the depreciation of the item or repair costs.